AI quality
Self-checking, self-correcting ordering
An AI answering your phone is only worth having if you can prove what it did and it gets better at your menu. Both are built in.
Every order has a receipt of the conversation
Web chat, voice and phone all land in one record: what the customer said, what the agent heard, what went in the cart, what was read back, and what they approved. Nothing is edited after the fact.
"I said large" — settled in seconds
Open the order, open the timeline. The confirmation snapshot shows exactly what the customer agreed to and the kitchen ticket shows exactly what your team was handed. You can see where the two stop matching.
The agent learns how your customers talk
A review pass catalogs the words real people use — "pop", "the works", "no mushrooms" heard as "double mushrooms" — and turns the ones your staff approve into house vocabulary the agent understands next time.
It asks instead of guessing
When the agent is not confident about what it heard, it asks one short question rather than inventing an answer. Those moments are logged so the patterns behind them get fixed, not repeated.
Private by default
Names, numbers and addresses are masked before anything is analysed, card details are never stored, you only ever see your own restaurant's conversations, and staff access is logged. Nothing is used to train anything without an explicit decision.
How a dispute plays out
From complaint to answer in one screen
No hunting through call recordings, no arguing from memory.
- Step 1
The customer calls back about an order.
- Step 2
You open the order and its conversation timeline.
- Step 3
You compare what was approved with what the kitchen was told.
- Step 4
You refund, remake or stand your ground — with the record in front of you.
See it on your own menu
Set the agent up on your menu, take a few test orders, and read the transcripts back.