FoodOrders.ai

Legal & privacy

This centre provides the current publication candidates and service records for FoodOrders.ai. A restaurant-specific policy or signed authorization may also apply and is linked from that restaurant's ordering page or dashboard.

Version 1.0.0 · Accepted at final order review

Consumer Ordering Terms

The transaction terms presented when a customer places a restaurant order.

Open document

Version 1.0.0 · Authorized restaurant signer

Restaurant SaaS Agreement

The baseline commercial agreement for restaurant accounts and their Order Forms.

Open document

Version 1.0.0 · Public notice

Privacy Policy

How FoodOrders.ai handles personal information across its services.

Open document

Version 1.0.0 · Shown before voice use

AI, Voice and Transcript Notice

The just-in-time disclosure for AI voice ordering and transcript handling.

Open document

Version 1.0.0 · Incorporated into B2B agreement

Data Processing Addendum

Processor terms incorporated into restaurant and signed partner agreements.

Open document

Version 1.0.0 · Incorporated by reference

Acceptable Use Policy

Rules protecting customers, restaurants, partners, and the platform.

Open document

Version 1.0.0 · Applies with the accepted Order Form

Service and Support Policy

Support severity definitions, response targets, coverage, and shared dependencies.

Open document

Version 1.0.0 · Public notice

Cookie and Similar Technologies Notice

The current inventory of browser storage and security technologies.

Open document

Version 1.0.0 · Restaurant-specific values govern

Restaurant Refund Policy Framework

The mandatory framework populated with each restaurant’s own disclosed policy.

Open document

Version 1.0.0 · Informational framework

Partner and Integration Framework

Public baseline expectations; a signed partner schedule is required for binding terms.

Open document

Service records and requests

Merchant-specific

Merchant ordering authorization

Each participating restaurant receives a merchant-specific, versioned authorization after its owner signs in the dashboard.

Open

Available now

Support and privacy requests

Open a support ticket or contact the privacy team. Restaurant staff can use the same support system without exposing private owner settings.

Open

About document updates

Candidate documents are reviewable and downloadable here but do not become effective merely because they are visible. Once published for acceptance, a transaction is governed by the version presented for that transaction. Material changes are not applied retroactively. When a new version requires fresh agreement, FoodOrders.ai presents it again rather than treating continued use as a hidden signature.

Legal questions: support@foodorders.ai · Privacy requests: privacy@foodorders.ai

Security, Privacy & Responsible AI

Our application is built on a backend platform that maintains SOC 2 Type II compliance and ISO 27001:2022 certification. We combine this security-focused infrastructure with privacy-conscious data practices, GDPR-supporting safeguards, and responsible AI governance informed by ISO/IEC 42001 principles. Payments are processed by Stripe, so card details never touch our servers. Our source code is maintained under branch protection, required peer reviews, and signed commits.

Platform certifications apply to our backend hosting provider and its defined systems and controls. They do not constitute independent SOC 2 or ISO certification of our company or this application. Compliance responsibilities are shared across our platform providers, application controls, connected services, internal operating practices, and our transparent, review-based development workflow.

  • SOC 2 Type II

    Built using a platform subject to independent security-control assessment.

  • ISO 27001:2022

    Supported by an information-security management framework certified at the platform level.

  • GDPR

    Designed with privacy, transparency, data minimization and user rights in mind.

  • Responsible AI

    AI practices informed by ISO/IEC 42001 principles for accountable AI management.