Product Updates

What's new at FoodOrders.ai

Every meaningful improvement to ordering, the AI phone and chat agent, kitchen operations and the Kitchen Printer Agent — written for restaurant owners, not engineers.

Kitchen Printer AgentKitchen Pilot

Clearer kitchen setup and printer confirmation

The Kitchen Printer Agent now makes it easier to confirm that a restaurant is connected and ready to print.

  • Shows the paired restaurant name and location.
  • Uses three numbered readiness checks.
  • Displays the exact saved kitchen printer.
  • Keeps printer testing separate from saving.
Learn more
Online OrderingGenerally available

Storefront themes and seasonal styling

Restaurants can choose a storefront look that matches their brand, including light and dark styles, fonts, banners and seasonal touches.

  • Choose a theme and colour mode for your ordering page.
  • Upload a logo and banner.
  • Optional seasonal decorations.
AI Phone & ChatGenerally available

Mid-conversation language switching

The AI phone and chat agent can follow a customer who changes language part-way through an order.

  • Supports 27+ languages in one conversation.
  • Keeps the order in progress when the language changes.
  • Faster spoken responses on the phone.
Kitchen Printer AgentKitchen Pilot

Automatic ticket printing for paired kitchen computers

Paired Windows computers can print eligible orders automatically as kitchen tickets, with the order still visible on the kitchen screen if the printer is busy.

  • Automatic printing for paired kitchen computers.
  • Test page before a printer is used for live tickets.
  • Tickets remain on the kitchen screen as a fallback.
Learn more
Kitchen OperationsGenerally available

Background alerts for the kitchen screen

The kitchen screen keeps alerting staff about new orders even when the tablet has been left on another screen.

  • Audible and visual alerts for new orders.
  • Works when the kitchen tab is in the background.
  • Clear count of orders waiting to be accepted.
Reliability & SecurityGenerally available

More reliable sign-in and two-step verification options

Sign-in is more resilient, and restaurant owners can add an authenticator app plus a backup email for two-step verification.

  • Authenticator app support (Google Authenticator, Microsoft Authenticator, Authy, 1Password, Bitwarden).
  • Backup email factor for account recovery.
  • Improved sign-in reliability on published sites.
Learn more

Security, Privacy & Responsible AI

Our application is built using Lovable, a platform that maintains SOC 2 Type II compliance and ISO 27001:2022 certification. We combine this security-focused infrastructure with privacy-conscious data practices, GDPR-supporting safeguards, and responsible AI governance informed by ISO/IEC 42001 principles. Our source code is managed in GitHub with branch protection, required reviews, and signed commits, and we use OpenAI Codex as an AI-assisted coding aid under human review — never as a processor of customer or production data.

Platform certifications apply to Lovable and its defined systems and controls. They do not constitute independent SOC 2 or ISO certification of our company or this application. Compliance responsibilities are shared across our platform providers, application controls, connected services, internal operating practices, and our transparent, review-based development workflow.

  • SOC 2 Type II

    Built using a platform subject to independent security-control assessment.

  • ISO 27001:2022

    Supported by an information-security management framework certified at the platform level.

  • GDPR

    Designed with privacy, transparency, data minimization and user rights in mind.

  • Responsible AI

    AI practices informed by ISO/IEC 42001 principles for accountable AI management.