Effective agreement. Version 1.0.0, effective October 4, 2026. You may save or print this page before accepting it at checkout.

Kitchen Pilot Participation and Software Use Agreement

This Agreement is between System Reset Technologies Inc., corporation number 1826146-6, operating as FoodOrders.ai, with its registered office at 2 John St, Burford, Ontario N0E 1A0, Canada, and the restaurant business identified during checkout. The signer represents that they have authority to bind that restaurant and its participating location.

Kitchen Pilot Participation and Software Use Agreement version 1.0.0, effective October 4, 2026. The $199 USD Pilot fee, refund policy, optional purchases and post-Pilot plan selection are confirmed before payment.

1. What the pilot is

The FoodOrders.ai Kitchen Pilot Program is a paid 90-day onboarding and service programme for eligible restaurant locations across the United States and Canada.
The Pilot includes the FoodOrders.ai Managed Pro feature set available during the programme, hands-on onboarding, a dedicated specialist and founder-level support.
Each physical location counts as one pilot place, even where several locations belong to the same owner.
FoodOrders.ai may decline or delay activation where a location cannot be supported safely, lawfully or technically. Technical readiness is completed with the participant after purchase.

2. Participation fee and taxes

The participation fee is USD $199 per participating location.
The advertised Pilot entry price is one flat $199 USD payment. FoodOrders.ai does not provide tax advice.
Ordinary FoodOrders.ai setup and onboarding fees are waived for the Pilot.
Domain registration, domain renewals, custom website design and website building are not included. They may be purchased separately during signup or later and are configured after their separate payment.
Request a refund within 14 days of purchase; a USD $19.99 administration fee is retained.
Separate third-party, domain and custom website purchases follow the refund and cancellation terms presented for those purchases and are not part of the Pilot-fee refund.

3. What happens after 90 days

Before the Pilot ends, the participant explicitly chooses whether to continue and which available plan fits the restaurant.
For the first 12 months after the Pilot, graduate monthly pricing is Starter $24 USD, Phone $39 USD, Combo $69 USD and Managed Pro $149 USD, plus applicable taxes.
Annual billing receives a further 10% discount on the applicable Pilot-graduate tier price.
No additional ordinary setup or onboarding fee is charged when moving directly from the Pilot to a monthly or annual plan.
Graduate pricing lasts 12 months after conversion and is not a lifetime price guarantee. Renewal pricing is disclosed before the discounted period ends.
The pilot never converts to a subscription automatically. A subscription starts only when you explicitly select and accept one.

4. Relationship to the 14-day trial

The public 14-day trial remains available and is a separate offer with standard public terms.
The trial is self-directed. The Pilot is a paid, supported launch with Managed Pro features and does not automatically stack with the trial.

5. Restaurant obligations

Nominate an owner or manager who participates throughout the pilot.
Attend kickoff and provide the information needed to configure the restaurant accurately.
Maintain your existing fallback process for the whole controlled rollout. You will not be asked to remove it, and you may not remove it during controlled validation.
Complete the scripted simulated orders before enabling live channels.
Approve your menu snapshot before live orders, and keep menu, pricing and availability accurate.
Report incidents promptly with enough detail to reproduce them.
Make an explicit continue, change-plan or exit decision before day 90.

6. FoodOrders.ai obligations

Guided setup of menu, hours, modifiers, taxes and fulfillment rules.
Kitchen screen, notification and audio configuration and testing.
Printer assessment, agent pairing and documented test evidence where a printer path is in scope.
A named support contact using the agreed channels and hours.
Hands-on menu, voice, prompt and launch tuning during the Pilot.
A clear plan-selection reminder before the 90-day Pilot ends.
A clean exit: data export, agent unpair, uninstall guidance, and the applicable retention and deletion process.

7. Support and response targets

Pilot support hours are Monday–Friday, 9:00 a.m.–6:00 p.m. Eastern Time, at pilot@foodorders.ai.
Ordering or printing unavailable during an active service period: Initial response within 1 hour during support hours.
Significant but non-blocking issue: Response within 4 business hours.
General questions and cosmetic issues: Response within 1 business day.
These are response targets, not resolution guarantees. No 24/7 support and no telephone emergency line is offered.
Installation appointments and planned testing may be scheduled outside support hours by agreement.
During service, the required operational fallback is always the FoodOrders Kitchen/Orders screen together with your existing manual process.

8. Scope limitations

FoodOrders.ai does not replace every POS function, and does not replace accounting, payroll, inventory, cash-drawer or card-terminal management.
POS and aggregator connectors that have not been implemented, tested and confirmed in writing are described as planned and are not included.
Printer compatibility is assessed and tested per model and connection. Compatibility is never assumed from a successful install.
Uninterrupted service is not guaranteed. Telephone usage may be subject to fair-use limits.
Hardware is not included unless specifically itemised and accepted in writing.

9. Data, privacy and exit

Restaurant and order data is handled under the FoodOrders.ai privacy notice and the applicable data-processing terms.
Privacy enquiries: privacy@foodorders.ai.
Either party may end the pilot in accordance with these terms. On exit, paired agents are revoked, any scheduled billing stops, and the applicable export, retention and deletion process runs.
A bounded extension of up to 30 days may be offered by mutual written agreement.

10. Software licence, confidentiality and ownership

During an active FoodOrders enrollment, FoodOrders grants the Restaurant a limited, non-exclusive, non-transferable, revocable licence to use approved Windows Agent and Android Station software solely for authorized locations and devices.
The Restaurant must not bypass tenant controls, extract credentials, interfere with security or updates, reverse engineer except where law cannot prohibit it, or access another tenant's information.
FoodOrders retains its service, software, documentation, branding and improvements. The Restaurant retains its restaurant content and data, subject to the limited rights needed to provide and secure the service.
Each party will use reasonable care to protect the other's non-public business, technical and customer information and use it only for the Pilot, subject to lawful disclosure requirements.

11. Warranty and liability limits

FoodOrders provides the service using commercially reasonable care but does not guarantee uninterrupted or error-free service, a particular sales result, or compatibility with an unverified third-party product.
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or lost profits or revenue, arising from the Pilot.
To the maximum extent permitted by law, FoodOrders' aggregate liability arising from the Pilot will not exceed amounts paid for the Pilot and the three months immediately following it. Rights or liabilities that cannot lawfully be limited remain unaffected.

12. Governing law and notices

These pilot terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.
The parties submit to courts located in Ontario except where mandatory law provides another forum or remedy.
System Reset Technologies Inc., corporation number 1826146-6, operating as FoodOrders.ai, is the FoodOrders contracting party. Its registered office is 2 John St, Burford, Ontario N0E 1A0, Canada. Contract notices may also be sent to support@foodorders.ai and privacy notices to privacy@foodorders.ai.

Questions about these terms? Email pilot@foodorders.ai or go back to the pilot overview.