Draft for legal review. Draft for legal review. Do not treat this as a binding agreement. Acceptance and billing are not activated until approved by qualified counsel for the operating jurisdiction.

Pilot participation terms

FoodOrders.ai Kitchen Pilot Program. These draft terms describe what participation involves. They are not a binding agreement and are pending review by qualified counsel.

Kitchen Pilot Program terms — subject to written acceptance. Final pricing, currency, taxes and inclusions are confirmed in writing before any acceptance or payment.

1. What the pilot is

The FoodOrders.ai Kitchen Pilot Program is a limited, application-based programme of 90 days in which a restaurant location runs FoodOrders.ai in real operation and provides structured feedback.
Participation is limited and awarded by application. The pilot is open to eligible restaurant locations across the United States and Canada. If places fill, qualified applicants may be placed on a waitlist.
Each physical location counts as one pilot place, even where several locations belong to the same owner.
Applying does not guarantee acceptance. Acceptance is a human decision and is confirmed in writing.

2. Participation fee and taxes

The participation fee is USD $199 per location, plus applicable taxes.
Applicable taxes are added and administered by the configured payment system. FoodOrders.ai does not provide tax advice.
No amount is charged when you apply. Any fee is confirmed in writing before it becomes payable.
A very small number of fee-waived design-partner places may be offered at FoodOrders.ai's discretion for strategically valuable testing.

3. Conversion credit and founding-participant discount

Participants may select the then-available FoodOrders.ai plan that best fits their operation. No specific plan is guaranteed or reserved.
Where a participant begins an annual subscription within 30 days of completing the pilot, a one-time credit equal to the participation fee is applied once against the first annual invoice, together with 25% off the first 12 months and no onboarding fee.
The credit applies to annual billing only. It is not available on monthly billing.
The credit has no cash value, cannot exceed the invoice it is applied to, is non-refundable, and cannot be transferred to another business.
The credit excludes hardware, telephone usage, excess-order charges, custom integration work, third-party services, taxes, unless expressly stated in writing.
No lifetime or permanently locked pricing is offered.
The pilot never converts to a subscription automatically. A subscription starts only when you explicitly select and accept one.

4. Relationship to the 14-day trial

The public 14-day trial remains available and is a separate offer with standard public terms.
The trial and the pilot are not automatically stacked to obtain additional free use. FoodOrders.ai may approve exceptions individually.

5. Restaurant obligations

Nominate an owner or manager who participates throughout the pilot.
Attend kickoff and a short weekly review.
Maintain your existing fallback process for the whole controlled rollout. You will not be asked to remove it, and you may not remove it during controlled validation.
Complete the scripted simulated orders before enabling live channels.
Approve your menu snapshot before live orders, and keep menu, pricing and availability accurate.
Report incidents promptly with enough detail to reproduce them.
Complete the day-75 evaluation and give an explicit decision.

6. FoodOrders.ai obligations

Guided setup of menu, hours, modifiers, taxes and fulfillment rules.
Kitchen screen, notification and audio configuration and testing.
Printer assessment, agent pairing and documented test evidence where a printer path is in scope.
A named support contact using the agreed channels and hours.
Weekly review of check-ins and incidents, and a written day-75 evaluation based on measured results.
A clean exit: data export, agent unpair, uninstall guidance, and the applicable retention and deletion process.

7. Support and response targets

Pilot support hours are Monday–Friday, 9:00 a.m.–6:00 p.m. Eastern Time, at pilot@foodorders.ai.
Ordering or printing unavailable during an active service period: Initial response within 1 hour during support hours.
Significant but non-blocking issue: Response within 4 business hours.
General questions and cosmetic issues: Response within 1 business day.
These are response targets, not resolution guarantees. No 24/7 support and no telephone emergency line is offered.
Installation appointments and planned testing may be scheduled outside support hours by agreement.
During service, the required operational fallback is always the FoodOrders Kitchen/Orders screen together with your existing manual process.

8. Scope limitations

FoodOrders.ai does not replace every POS function, and does not replace accounting, payroll, inventory, cash-drawer or card-terminal management.
POS and aggregator connectors that have not been implemented, tested and confirmed in writing are described as planned and are not included.
Printer compatibility is assessed and tested per model and connection. Compatibility is never assumed from a successful install.
Uninterrupted service is not guaranteed. Telephone usage may be subject to fair-use limits.
Hardware is not included unless specifically itemised and accepted in writing.

9. Data, privacy and exit

Restaurant and order data is handled under the FoodOrders.ai privacy notice and the applicable data-processing terms.
Privacy enquiries: privacy@foodorders.ai.
Either party may end the pilot in accordance with these terms. On exit, paired agents are revoked, any scheduled billing stops, and the applicable export, retention and deletion process runs.
A bounded extension of up to 30 days may be offered by mutual written agreement.

10. Governing law

These pilot terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.

Questions about these terms? Email pilot@foodorders.ai or go back to the pilot overview.